Shipping policy
Thank you for choosing [GucuPureCases]!
We are committed to providing you with a smooth and transparent shopping experience. Please take a moment to review our shipping policy to learn about order processing times, shipping fees, delivery options, and package tracking.
Order Processing Time
- Business Days Definition: Our order processing time is 1-2 business days (Monday to Friday, excluding weekends and public holidays).
- Processing Procedure: Once your order payment is successfully processed and verified, our team will begin preparing your items, including quality inspection, packaging, and generating shipping labels.
- Shipment Time: All orders will be picked up by the carrier on the next business day after processing is completed.
- Special Cases: During promotional events, holidays, or force majeure events (e.g., extreme weather), processing times may be extended. If delays occur, we will notify you via website announcements or email. We appreciate your understanding.
Delivery Areas & Estimated Transit Time
We currently deliver to the following regions: [e.g., North America / Europe / Other regions worldwide].
Below is our estimated standard delivery time (calculated from the order shipment date, not the order date):
| Destination | Shipping Method | Estimated Time | Selected Logistics Partners |
|---|---|---|---|
| North America | Standard | 7-11 business days | USPS,DHL, GoFoExpress, Uniuni, TooExp |
| Europe | Standard | 6-12 business days | DHL, Royal Mail, Yodel |
| Other Regions | Standard | 9-15 business days | DHL, Postal Channel |
Note: The above times are estimates provided by logistics partners. Actual delivery may be delayed due to customs clearance, holidays, weather conditions, or other unforeseen factors. We sincerely apologize for such delays but cannot assume direct responsibility.
Shipping Rates
We provide transparent shipping cost calculations:
- Automatic Calculation: The shipping fee displayed at checkout is automatically calculated based on the weight, dimensions, delivery address, and shipping method you have selected.
- Free Shipping Policy: We are pleased to offer free worldwide shipping.
- Detailed Rates: For specific shipping costs in your region, you can view all available shipping options and their fees by entering your delivery address at checkout.
Package Tracking
Once your order has been shipped, the system will automatically send a shipping confirmation email with the tracking number (waybill number) and a carrier tracking link to your registered email address.
You can use the tracking number to check your package status in real time on the carrier's official website.
Alternatively, you may also log in to your [GucuPureCases] account at any time and view tracking information under "Order History."
Delivery Issues (Lost or Damaged Packages)
1. Address Accuracy
Please ensure your delivery address is correct and complete. If your package is returned due to an incorrect address or failed delivery (e.g., no one available to sign), you will need to pay the shipping fee again for reshipment.
2. Package Inspection
We recommend inspecting the package for visible damage or moisture before signing for delivery. If irregularities are found, take photos and refuse acceptance on the spot.
3. Shipping Discrepancies
If your package’s tracking information shows no updates for more than a week or indicates "delivered" but you have not received it, contact our customer service team immediately (info@gucupurecases.com) with your order number and tracking number. We will assist you in filing a query or claim with the logistics provider.
Contact Us
If you have any questions about our shipping policies or your order, please feel free to reach out to us via the following: